Golf Support Specialist
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Exceptional Customer Engagement:
- Proven ability to interact with customers positively and helpfully, fostering strong relationships and ensuring a superior service experience.
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Proactive Problem Resolution:
- Adept at effectively addressing customer inquiries and concerns,
- including navigating stressful situations with composure and professionalism
- Adept at effectively addressing customer inquiries and concerns,
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Clear and Impactful Communication:
- Excellent verbal and written communication skills for effective and professional interaction with customers and team members.
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Collaborative Team Player:
- Strong team-oriented approach
- Readily assisting colleagues and contributing to a positive work environment.
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Active and Empathetic Listening:
- Strong active listening skills to fully understand customer needs and provide tailored solutions.
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Dependable and Accountable:
- Demonstrates reliability and a strong sense of responsibility.
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Proficient Computer Skills:
- Comfortable with basic computer applications, including familiarity with e-commerce platforms (Shopify preferred), sales systems (BP experience a plus)
- office productivity tools (Google Workspace/Microsoft Office Suite: Sheets/Excel, Docs/Word).
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Resourceful Use of Information:
- Ability to effectively leverage AI reference tools and other resources for accurate and efficient customer support.
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Customer-Focused Sales Aptitude:
- Customer-centric approach with the ability to identify sales opportunities while prioritizing customer satisfaction.