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24-00825 Taxpayer Services Specialist I

Are you interested in being part of a team that is dedicated in serving taxpayers and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.

The Office of Income Taxation has an opening for a Taxpayer Services Specialist I in the Division of Individual Income Tax, Compliance Section. We are seeking a highly motivated individual to provide clear communication and negotiation skills with taxpayers and their representative over the phone and occasionally in person to resolve tax matters.

As a Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive supervisory direction and training needed to independently examine a variety of state tax returns for compliance with Kentucky tax laws and regulations.

Responsibilities include, but are not limited to:

  • Preparing records and reports detailing the adjustments made to tax returns
  • Educating and advising taxpayers personally and over the telephone, of their tax liabilities/responsibilities, filing deadlines, payments obligations as outlined by state tax laws, and department policies and procedures
  • Researching tax laws, regulations, and policies
  • Using departmental resources and applications to provide an accurate and in-depth examination of tax returns
  • Recording notes proficiently and accurately into appropriate agency computer systems after examining returns or during telephone conversations
  • Timely and accurately responding to taxpayer protests of additional tax liabilities or refund denials
  • Moving between computer screens to find information quickly to answer taxpayers’ questions
  • Ensuring the safety and confidentiality of taxpayer information, data, and records

Additional/supplemental information:

  • Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
  • Required to comply with all tax laws
  • Mostly at a desk using a computer and telephone
  • Some travel for training and education
  • We offer opportunities for flexible work schedules.

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.



Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.


Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Edward Marchal at or 502-564-7555.

An Equal Opportunity Employer M/F/D