IT Support Intern
C1 Company Overview
ConvergeOne: 1 Contact, 1 Connection, 1 Choice
ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.
Charged By Greatness video: https://youtu.be/oX-OVtcfDqU
Overview
Summary
The Application Support Analyst Intern's role is to deliver effective and efficient support to ConvergeOne internal end users in their use of multiple enterprise business applications and infrastructure to fulfill business objectives. This includes troubleshooting applications, software, and infrastructure for all internal customers, such as sales, finance, operations, admin teams, and other business units. Supported applications include, but are not limited to, Microsoft Dynamics GP, Microsoft Dynamics CRM, Ivanti Service Manager, ConnectWise, SharePoint, Active Directory, and reporting applications.
Responsibilities
Essential Functions
- Supports the Onboarding and Offboarding of C1 Resources
- Fields incoming problem tickets escalated by the T1 Service Desk to resolve business application issues, provide access, and perform other application tasks in support of end users
- Works with the Tier 1 Service Desk Team to respond to requests from business users.
- Ensures proper categorization of ticket types, severities, resolutions, and root causes in the ticketing system
- Learns appropriate software applications used and supported by the organization
- Assist with analysis of results, make recommendations for support process improvement, and implement changes
- Assists with evaluation of documented resolutions and analyze trends for ways to prevent future problems
- Communicates common application issues and proposed solutions to key stakeholders, including management, development teams, end users, and unit leaders
- Assists with user access reporting and monthly performance metric reports
- Ability to remain engaged and productive while working in remote locations
Qualifications
Required Qualifications
- Partial or full completion of bachelor's degree in Computer Science or equivalent experience
- Prior experience performing, or exposure to, user and application support
- Prior experience with business applications as user or administrator
- Proficient in Microsoft Office
- Excellent verbal and written communications skills
- Basic understanding of IT Security and Compliance
Additional Information
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.