Court Operations Associate, Hennepin County, Juvenile Division
Hennepin County District Court invites qualified applicants for one Court Operations Associate position assigned in the Juvenile Division. This is a diverse, professional environment that promotes equity for all court staff and court users.
The Juvenile Division is made up of 40 staff members who manage approximately 13,000 juvenile case filings annually for Hennepin County. Court Operations Associates are placed on four distinct teams within this division, and may be moved between teams as business needs require: Delinquency, Child Protection/Adoptions, Court Services, and Chambers. Work is completed individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that require dedication to providing excellent customer service, strong attention to detail, and technological skills to match our fast-paced, high-volume, electronic environment.
This AFSCME-represented position is classified as a Senior Court Clerk, with a working title of Court Operations Associate and will be assigned to the Juvenile Division in court administration located in the administrative clerk's office (first floor, suite 100) or in a judicial chambers based on business needs. The Juvenile Justice Center is located in downtown Minneapolis at 590 Park Avenue. Typical hours for this position are 8:00 a.m.-4:30 p.m., Monday-Friday, with some flexibility based on business needs. This position is required to work primarily onsite and occasionally remotely due to the pandemic to support business needs.
The Minnesota Judicial Branch offers a comprehensive benefits package. To learn more about benefits, click here.
Example of Duties
- Accurately complete administrative work in the office and in judicial chambers by performing high level case processing and data entry work for child protection, juvenile delinquency, and adoption cases utilizing court technology systems.
- Provide excellent customer service by assisting and communicating with court users in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met in-person, over the phone, or through electronic means by answering questions, processing records requests, and processing financial transactions.
- Provide courtroom support by working with judges, court reporters, and other justice partners to effectively manage court calendars, meet the business needs of the court, and assure equal access for the fair and timely resolution of cases and controversies.
Minimum Education and Experience:
- High school diploma or equivalent.
- Six months of recent experience in a highly technical, administrative position (for example: court clerk, legal assistant, medical billing specialist).
- Or equivalent education and experience.
- As these positions will be working partially remotely, access to reliable internet connection is required during this time.
Minimum Knowledge, Skills, and Abilities:
- Ability to multi-task, work well under pressure, and work in a high-volume, fast-paced work environment.
- Ability to develop and maintain effective relationships with the public, stakeholders, and court staff.
- Ability to understand and explain instructions, policies, statutes, rules, procedures, and systems to the general public.
- Ability to communicate effectively verbally and in writing with attorneys, probation, court staff, judicial officers, and the general public.
- Team oriented, with a positive attitude.
- Reliable, with the ability to meet commitments and keep work projects on task.
- Ability to comply with data privacy laws and maintain confidential information.
- Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction.
- Ability to professionally exhibit cultural sensitivity, patience, and understanding in the course of work duties.
- Ability to work in an inclusive, multicultural environment that values diversity and relationships.
- Proficient in Microsoft Office Suite, with the ability to learn other, job-related software.
- Associate or Bachelor's degree in a related field
- Detail-oriented and analytical
- Strong organizational skills
- Experience providing exceptional customer service in a high-volume, fast-paced environment
- Experience working in a courtroom setting, preparing court orders, and court forms
- Experience scheduling multiple appointments/hearings
- Knowledge and working experience with MNCIS (Minnesota Court Information System), EFS (eFile and Serve), and Sessionworks
The Minnesota Judicial Branch (MJB) is committed to providing fair and equal access to justice. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and encourage applications from persons with diverse backgrounds and characteristics. Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. To learn more about working for the Minnesota Judicial Branch, watch this video.
Instructions to Apply:
Please complete your application for this position online by clicking on the green Apply Externally button.
This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.
All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job-related convictions.
Please contact the Hennepin County District Court Human Resources Department with questions regarding this posting via email at 4thRecruitment@courts.state.mn.us or phone at 612-348-2298.
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 4th.Human.Resources@courts.state.mn.us.
The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.