Junior IT Intern
The Phia Group is comprised of The Phia Group, LLC and Phia Group Consulting, LLC (“PGC”), and is a service-oriented organization assisting employee health plans nationwide. We provide our clients with innovative cost-cutting solutions and constantly expanding service offerings. We continue to enjoy growth thanks to our most valuable resource – our talented and committed team.
The Junior Information Technology Intern is responsible for providing a full range of IT support and technology services to internal users. Services include support of desktops and helpdesk ticketing system. As well as business interaction analysis technology related issues, prioritization and resolution.
The Phia Group is committed to fostering, cultivating and preserving a culture of diversity and inclusion. With this in mind, we always seek to attract and develop candidates who share our passion for the healthcare industry and our commitment to diversity and inclusion. We encourage applicants who share that passion to explore this opportunity to join our dynamic team.
Essential Duties and Responsibilities
- Perform on-site technical & network support.
- First point of contact for troubleshooting of IT problems and resolving if possible.
- Logging all IT problems via ITSM ticketing system (KACE), maintaining use of ITSM and expanding its use within the company.
- Participate with management of computer security and anti-virus updates etc.
- Answering technical queries and assisting end users.
- Quickly arrange repair for hardware in event of hardware failure.
- Maintains excellent communication with the IT Manager on all tasks and projects.
- Performs other duties as assigned.
Required Qualifications
- Must have in basic knowledge of Windows 10.
- Experience supporting Windows in a corporate environment would be a plus.
- Experience using Microsoft Office.
- Must have a basic understanding of networking.
- Excellent communication skills and customer service skills.
- Good team player with the ability to work well with others.
Preferred Qualifications
- Experience with computer hardware.
- Experience in the installation of Windows OS and other software.
- Understanding of Active Directory and some Windows Server knowledge.
- Knowledge and experience using KACE or other helpdesk ticketing system is preferred.
- Have basic working knowledge of DNS, DHCP, and GPO's.
Hours and Location
- Work schedule is flexible and will be discussed with candidate during interview process.
- Location: Canton, MA
Working Conditions / Physical Demands
This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the company reserves the right to modify, add or remove duties and assign other duties as necessary.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.