Technical Intern (Spring)

Plum Voice seeks a technical intern to provide intermediate technical product support to end-users and assist our internal engineering team with quality assurance and maintenance. The technical intern is the first level of support and response for customer support inquiries and requires prioritizing, replying to, commenting, answering, and escalating tickets to various members of Plum’s engineering team. You will also provide internal support for application and operational issues. To cater to the diversity of skills and interests of interns, we also encourage interns to pursue an independent research/project(s) during their internship.

End customer support responsibilities: Provide direct technical assistance to customers via phone and email. Manage technical and support issues while working closely with Operations and Development teams to ensure issues are addressed in a timely manner. Resolve calls and emails in the ticket tracking system; assume primary responsibility for client support issues. Provide on-call support as necessary.

Internal support and operations responsibilities: Auditing system logs for security, system, and application issues. Testing production software and applications. Executing scheduled tasks for monitoring internal processes. Identify trends in errors to help improve products and services. Administrative duties and projects as assigned.

Independent project: Plum Voice technical interns will have the unique opportunity to participate in an independent project based on their interests and skill set. They will be able to work collaboratively with Plum engineers and leverage their expertise and knowledge. Previous Plum Voice interns have worked on projects ranging from creating a critical tool that monitors call volume traffic across various data centers (and is still used to this day!) to improving conference room wiring solutions to web development and various other aspects of computer science! We encourage creativity and curiosity with this independent project, so candidates that excel in these areas will particularly thrive with this open-ended endeavor.

Ideal candidates should be self-motivated and detail-oriented. They should possess the following skill set:

Compensation and Schedule: We have flexible start & end dates and schedules ranging from 20 hrs/ wk up to a full time of 40 hrs/wk. Compensation is an hourly rate of $20.00.

Location: This position is an on-site internship and the Plum Voice Boston office is conveniently located in Copley Square and is easily accessible by public transportation.

We create innovative products that help businesses manage their communications technology needs through web, SMS, and IVR (Interactive Voice Response) platforms and services. Our flexible solutions range from standard touch-tone IVR applications to specialized telephony services supporting speech recognition, speech synthesis, and outbound dialing.

We’ve been around for over a decade, but we’ve kept to our start-up roots. We’re focused on building innovative technology in a youthful, open, collaborative and supportive work environment. We stress team over hierarchy in the workplace and encourage all members of our team to take on new challenges and responsibilities.

We take an intelligent, thoughtful, creative approach to everything we do. As a small, high-growth company, we need people who are smart,self-motivated, independent and hard-working with the ability to adapt to various roles, accept numerous responsibilities, and get work done without needing to be micromanaged. We seek team members with curiosity and the desire to be constantly learning. Come and join the Plum Voice team!