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Regional Field Service Manager

SIGMA-C Power Services
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Regional Field Service Manager – New England


Location: Westborough, MA (in-person, regional travel required)
Compensation: Base salary $150,000–$175,000 DOE, plus up to 10% performance bonus

Sigma C Power Services is a NETA-certified electrical testing company that provides commissioning, maintenance, and testing services for critical power systems across New England. Safety is always our first priority, and we back that up with strong technical standards and a tight, high-performing team.

We are seeking a Regional Field Service Manager – New England to lead our Westborough-based field services operation. This role oversees approximately 15 field technicians, 3 project managers, an equipment manager, and a scheduler, and is responsible for executing a ~$1.5M/month field service backlog with high utilization, strong gross margin, and consistently safe operations.

This is an in-person leadership role based in Westborough with regional travel to customer sites. It is a high-responsibility position that will regularly require attention outside of normal business hours when emergencies arise.

 

RESPONSIBILITIES

Regional field execution and backlog delivery

  • Own day-to-day execution of the Westborough field service backlog, targeting roughly $1.5M in revenue per month.
  • Ensure technicians and PMs are effectively deployed with minimal idle days and healthy utilization across the team.
  • Balance customer needs, schedule constraints, and technician workload to hit both revenue and margin targets while protecting safety and burnout.

Team leadership and accountability

  • Directly manage project managers, field technicians, the equipment manager, and the scheduler for the New England region.
  • Set clear expectations, run regular 1:1s and team meetings, and handle performance management, coaching, and tough conversations when needed.
  • Own hiring decisions for technicians and PMs in partnership with the COO, including interviewing, selection, and onboarding.

Project and customer oversight

  • Hold project managers accountable for converting backlog into billed revenue on plan, including scheduling, forecast hygiene, change order capture, and margin performance.
  • Participate in major bid reviews and pricing discussions, with support from partners, to ensure scope, risk, and execution plans are aligned.
  • Act as the senior operational point of contact for key customers on escalations, schedule conflicts, and critical outages.

Operational discipline and metrics

  • Drive regional performance on our scorecard: revenue vs budget, gross margin dollars, utilization banding, daily PM check-ins, expense report compliance, forecast hygiene, and equipment uptime.
  • Ensure that daily operational check-ins, timecards, JSAs, data sync, and forecast entries are completed and accurate so downstream PM incentives and reporting are reliable.
  • Partner with accounting and leadership to review monthly and quarterly results and adjust resource and staffing plans accordingly.

 

SCHEDULE, TRAVEL, AND ON-CALL EXPECTATIONS

  • Core availability aligned to our field team: at least 7:00 AM–3:00 PM on weekdays.
  • This is not a 9–5 role; as the first line of escalation, you will periodically address issues outside core hours.
  • Expect approximately 2–3 genuine emergencies per month that may require after-hours response and coordination.
  • Regional travel in New England to job sites is required; overnights are typically limited, but may increase slightly during busy spring and fall outage seasons (a few nights per month).
  • Occasional conferences or training events, scheduled in advance and agreed upon.

 

SAFETY AND CULTURE

  • Model and reinforce a safety-first culture; safety is non-negotiable and comes before schedule or revenue.
  • Work in close partnership with our full-time Safety & Training Officer, who owns safety meetings, PPE programs, and formal training across all regions.
  • Foster a tight-knit, accountable team where people back each other up, communicate clearly, and address problems directly and respectfully.

 

IDEAL CANDIDATE

Experienced field leader

  • At least 3–5 years managing a field or project team in electrical services, industrial services, construction, or a related environment.
  • Experience in power generation facilities, utilities, or other critical-infrastructure environments is a plus.

Strategic operator, not a super-tech

  • You understand the work well enough to ask the right questions and make good decisions, but your instinct is to delegate, orchestrate, and remove roadblocks, not personally dive into every test or report.
  • You are comfortable managing a large, diverse workload, context-switching, and prioritizing under pressure.

Strong people manager

  • Proven ability to lead, coach, and hold people accountable — technicians, PMs, and coordinators.
  • Very comfortable with confrontation when needed, including resetting expectations with both employees and customers in a calm, logical, and professional way.
  • Able to build trust while maintaining high standards.

Calm under pressure

  • Logical, level-headed decision-maker, especially during outages, equipment failures, or schedule crises.
  • Can triage issues quickly, communicate clearly, and direct the team to action without creating chaos.

Technically and digitally fluent

  • Strong comfort with technology; learning new systems, dashboards, and workflows does not intimidate you.
  • We use platforms like Microsoft Dynamics, Microsoft Lists, Power Automate, and expense and scheduling tools; if you are tech-savvy and curious, we can teach our specific stack.

 

MINIMUM REQUIREMENTS

  • Valid driver’s license and ability to travel to customer sites throughout New England.
  • Ability to pass a pre-employment drug screen and any required background checks for customer sites.
  • Demonstrated experience managing a team (not just informal lead tech responsibilities).

NETA-specific background is not required. We are prioritizing strong leadership, scheduling and operations acumen, and accountability over specific certifications, provided you can learn the technical context and communicate effectively with our technicians, PMs, and customers.

 

COMPENSATION AND BENEFITS

  • Base salary: Target range $150,000–$175,000, depending on experience and fit.
  • Bonus: Eligible for up to 10% annual bonus, tied to regional revenue, gross margin dollars, utilization, operational discipline, and equipment uptime metrics.
  • Retirement:
    • 401(k) with 3% company contribution regardless of employee contribution.
    • Additional 50% match on the next 4% of employee contributions (if you contribute 4%, we contribute a total of 5%).
  • Health and insurance:
    • Medical, dental, and disability coverage.
  • Vehicle:
    • Eligible for a company vehicle or vehicle stipend, negotiable as part of the overall compensation package.
  • Time off and stipends:
    • 3 weeks combined PTO/sick time.
    • $50/month cell phone stipend.

Relocation assistance is negotiable for strong candidates, though we do not provide full relocation packages. The role is based in Westborough, MA; once operations are running smoothly and trust is established, there is some flexibility for occasional remote work days, but this is fundamentally an in-person, region-leading role.

 

REPORTING STRUCTURE

  • Title: Regional Field Service Manager – New England
  • Reports to: COO

 

HOW TO APPLY

Please submit your resume and a brief note describing:

  • Your experience leading field or project teams (size, scope, industry).
  • A recent example where you had to handle a major escalation or emergency and how you navigated it.
  • How you approach balancing schedule, utilization, and safety when they conflict.