Desktop Support Specialist
Job Title: Desktop Support Specialist
Duration:6 months
Location: Dover, De
Pin: 19901
Interview process: In Person only
Work Hours: M-F (37 hours)
Work Location: Wilmington, DE (Onsite - Must be within an hour of Wilmington and will have to pay for parking)
Shift: 1st Shift.
Interview: In Person
The Desktop Support Specialist (DSS) support in-house teams and responding person to helpdesk tickets.
Responsibilities:
- Respond to help desk tickets.
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems.
- Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts).
- Troubleshoot basic network, software, and printing problems.
Job Requirements:
- Minimum of 3 years' experience.
- Must have customer service experience.