Customer Service Associate

About US:

At HHI Roofing, we take immense pride in upholding the Hill name's legacy of quality and dependability. We have fostered strong relationships with local suppliers and contractors, ensuring that every project we undertake reflects our commitment to excellence. With a passionate team and an unwavering dedication to our craft, we strive to exceed our customers' expectations and leave a lasting mark of superior roofing craftsmanship.

Summary:

You’ll use your multitasking abilities to listen to and chat with clients while also navigating computers and typing call documentation. You’ll be able to quickly acquire the confidence and trust of your customers. To be successful in this job, you must be able to retain a thorough understanding of goods and services as well as be an excellent communicator. Detail-oriented candidates are the best candidates.

Skills and Requirements:

A high school diploma, a GED, or an appropriate equivalent is required.
1+ years of experience in customer service, ideally in a related industry.
Successful completion of the training offered.
Computer proficiency is required.
CRM experience is desirable.
MS Office suites are second nature to me.
Excellent phone manners.
Outstanding verbal and written communication abilities.
Strong interpersonal skills.

Duties:

Attending training seminars to expand product knowledge and improve customer service abilities.
Incoming calls are processed and logged into the CRM system.
Identifying the requirements of the consumer.
Inquiries are forwarded and escalated to the appropriate people and departments.
Contacting consumers to provide timely updates on the status of their inquiries.
Customer service is second to none.
Customer information is updated as needed.
Information confidentiality must be maintained.
As needed, perform other responsibilities.