Customer Success Specialist

Founded in Seattle, WA, 6crickets is a cutting-edge education technology startup. Our mission and passion is to bring the best expanded learning and enrichment to every student in every school. We are seeking full time customer service, technology support and client success professionals who share our mission and core values (6crickets.com/about) to join our Team.

If you are passionate about our mission and excited about building a fast-growing career in education technology, we’d love to hear from you. We’re looking for motivated individuals who are quick learners, strong relationship builders, and creative and effective problem solvers who are technology savvy. Exceptional people skills, strong verbal and written communication, and strong ability to work with AI are essential for success in this role.

In this position, you will be on the front lines supporting and partnering with our customers every day, proudly representing the 6crickets brand and reputation. You will work closely with our product and engineering teams to share customer insights and feedback that help improve our platform and overall user experience. You will also research potential clients and support our sales team with outreach efforts to expand our impact and reach.

We cultivate an open, collaborative, and supportive team culture where everyone both mentors and learns from one another, regardless of seniority or experience. We believe in creating opportunities for every team member to grow, develop, and thrive. The sky is the limit!

RESPONSIBILITIES:

• Have the big picture with in-depth understanding of business goals and 6crickets product offerings and eagerness to keep up with new development and offerings in a fast-growing startup environment.
• Provide friendly, effective, and efficient technical support service to the 6crickets community.
• Manage client accounts and build strong relationships throughout the customer lifecycle, from onboarding and ongoing support to account renewal.
• Be a first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound communications, including urgent situations.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Monitor and control numerous concurrent tasks in tandem.
• Research and cold-call leads to secure sales meetings.
• Proactively and independently work to meet targets and goals.
• Uphold 6crickets' Core Values (6crickets.com/about).

REQUIREMENTS:

• 1+ years of customer servicing experience in client success, technology support, and/or sales outreach.
• Must be available for a regular schedule of 5 days work week (40 hours) from 8am to 5pm Pacific Time Zone.
• Patience, empathy, and a unique ability to manage stress.
• Strong verbal and written communication and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Technical aptitude and the ability to pick up new technology quickly.
• Flexibility to perform various operations tasks as situation demands.
• Strong ability to research information on the web and troubleshoot problems.
• Comfortable and effective cold calling potential leads to secure sales meetings.
• Must be able to type at least 60 words per minute.
• Must have a good remote working setup with high speed Internet.
• Effective in building rapport and relationship with everyone from our own team to our customers.
• Startup (all-hands-on-deck) "I bust my ass because I love it" approach.
• Passion for children, education, serving educators, and serving families.

We offer a competitive salary and benefits package, along with the opportunity to work on challenging and impactful projects in a supportive and collaborative environment. If you are ready to take your career to the next level, we encourage you to apply!

APPLICATION MATERIALS:

Please email a cover letter and your resume to hiring@6crickets.com with the subject line "Operations - Handshake". In the cover letter, please express why you are passionate about this position, how your past experience supports your qualifications, and how this position fits in your career objectives.