Patient Care Coordinator

Company Overview

JOSEPH Advanced Oculofacial Plastic Surgery is a premier surgical practice dedicated to providing exceptional clinical care with personalized, concierge-style experience. We offer a variety of cosmetic and functional procedures for the eyes, face, and neck. We are dedicated to making a positive difference in the lives of our patients. We also pride ourselves on creating a culture where our employees feel valued, engaged, and passionate about our mission and the service we provide.

Job Overview

The Patient Care Coordinator is a key team player in our mission to provide the highest standard of care and service to our patients; and ensures that the patients’ experience with our practice is seamless and exceptional from start to finish. 

Responsibilities

The Patient Care Coordinator / Financial Advisor is responsible for the following:

• Greets each patient warmly and sincerely 
• Courteously answers inquiries and handles appointment requests in person and by phone 
• Performs check-in and check-out of patients including patient intake
• Schedules appointments accurately
• Inputs and accesses data accurately in electronic medical record system
• Explains financial policies, insurance benefits, and cost estimates/quotes to patients as needed
• Process payment transactions 
• Verify insurance benefits and obtain authorizations if needed 
• Process and review billing claims if needed 
• Perform office opening and closing duties per practice protocol
• May cross train to perform other duties as necessary to support operations of the practice
• Protects the privacy of patients at all times.

Qualifications:

• Must have high school diploma or equivalent
• Must have previous customer service experience
• Previous experience healthcare is desired but not required 
• Experience in the aesthetic industry is desired but not required 
• Experience with bookkeeping is desired but not required
• Must be fluent in oral and written English
• Must be proficient in typing, working with PCs, Microsoft Office
• Experience with social media marketing is desired but not required
• Must be able to prepare and review written documents accurately and completely
• Must be able to communicate with others using clear and professional language
• Must be polished and professional: willing and able to cover any visible tattoos or facial piercings during work hours; hair must be neat and professional appearing; only natural hair colors accepted unless otherwise discussed; nails must be kept short and clean; neutral nail polishes only; no artificial nails; no perfumes; uniform must be clean and professional and provided by the practice.
• Must be authorized to work in the US

The Ideal Candidate:

• Must be honest, ethical, caring, proactive, and professional.
• Must maintain a cheerful, friendly, courteous, and professional demeanor at all times
• Must have excellent communication skills both in person and electronically and be prompt in responding to electronic communications.
• Must have exceptional interpersonal skills, and be able to use tact, sensitivity and understanding when dealing with a variety of customer service scenarios, including potentially stressful and highly emotional situations
• Must have great problem-solving skills
• Must be highly organized, works well on more than one task at a time, and have meticulous attention to detail
• Must have strong work ethics, takes pride in their work and is committed to our mission of providing exceptional care and experience for our patients