Director of US Operations

Director of US Operations – Undergraduate Admissions

Location: Boston, Massachusetts

Do you believe in education's role in nurturing global perspectives and cross-cultural understanding among tomorrow's leaders? If you do, you are in the right place!

Established in Beijing, China, in 2009, Due West Education is a dynamic and innovative educational institution dedicated to empowering students from diverse international backgrounds to excel in an increasingly interconnected world. Our mission is to provide outstanding services that equip families with valuable insights, enabling them to make informed decisions to fulfill their educational aspirations. Through our personalized approach, we guide each student in uncovering their passions and unique talents, facilitating their self-discovery journey. With branch offices in Boston, Singapore, and Suzhou, China our impact extends to thousands of students, assisting them in realizing their educational ambitions and beyond.

Due West Education is currently seeking a talented individual to join our Undergraduate Admissions team as the Director of US Operations in Boston, MA, USA. Staff based in our Boston office will travel to Beijing during the summer and fall application period.

“We’re not here to be average – We’re here to be awesome!”

In this role, you will build and manage a growing team of full-time counselors and manage the daily business operations of the Boston office. You will report directly to the Director of College Counseling in Beijing, and the role includes oversight of both operations and client relationship management.

As possible, the Director of US Operations will travel to Beijing with the Boston team for a total of two trips each year; each trip is generally several weeks in length. Additional travel for training and client meetings may also be required.

Responsibilities: 

Operations

• Supervise US office operations and budget, includingoffice location, logistics, salaries, and benefits.
• Arrange travel between the US and Beijing for the Boston team for training and application work.
• Provide hiring support and manage a team of US-based strategy counselors and counselors.
• Report to the Director of College Counseling in Beijing, ensuringtimely and effectivecommunication.

Undergraduate Counseling

• Collaborate with the Beijing-based sales team to close sales for the Boston office with an initial goal of 45 new clients per application cycle.
• Establish a culture of customer care and motivate your team to deliver consistently excellent service to our students and parents, with the support of Beijing-based Parent Coordinators.
• Independently manageand problem-solve clientrelationship challenges, escalating issues to the Beijing office as appropriate.

Additional Responsibilities

• Assist in the management of Due West’s relationships with schools and education partners in the US, and in the execution of US-based programming.
• Foster the spirit of Due West identity and close relationships between the Boston and Beijing offices.

Qualifications Required:

• Bachelor’s degree or higher from a competitive American institution
• 3 or more years’ experience in a leadership or management role
• Desire to work on a multi-cultural team in an international environment
• Strong English writing, critical thinking, and problem-solving skills
• Desire to lead others to exceed clients’ expectations and expand operations

Qualifications Desired:

• Significant experience in a business operations role
• Previous experience as an education counseling or admissions professional
• Public communications and direct customer service experience

Employment Perks – Compensation & Benefits Include:

• Base salary range 90k-110k including additional compensation via bonuses
• Comprehensive health insurance stipend
• 17 days of paid annual leave and all official public holidays
• Chinese language classes
• Regular teambuilding and social activities

To Apply: Interested candidates should email a resume to recruiting@duewesteducation.com. The interview process consists of two to three rounds of interviews. The estimated time to complete the interview process is one to three weeks but may fluctuate as availability and hiring needs change.